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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hunter ONeil

August 5, 2026

5  out of  5
rating by Hunter ONeil
"I called in today with a technical issue and Jaclyn went above and beyond to help me and make sure i was taken care off. Thank you guys for all your help!"
We responded:
"Hi Hunter, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Nick Smith’s team.  Please reach out to us if any questions come up!  - Nick Smith’s Insurance Team "
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Jordan Clark

July 24, 2026

5  out of  5
rating by Jordan Clark
"Ensley was awesome! She walked me through each step of the process, explained coverage options, and quickly put together the right plan for me. Great customer service and professionalism. Thank you!"
We responded:
"Jordan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Pikeville. "
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Gronald Humo Thrumph

July 21, 2026

5  out of  5
rating by Gronald Humo Thrumph
"Great people"
We responded:
"Gronald, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Nick Smith and Team "
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julia neat

July 6, 2026

5  out of  5
rating by julia neat
"Jaclyn is very nice and very helpful! had a great time working with her! <3"
We responded:
"julia, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Haylee Layman

July 3, 2026

5  out of  5
rating by Haylee Layman
"Jaclyn made switching insurance easy for my Dad. He had been with his previous provider for several decades. Unfortunately premiums continued to rise and it became unaffordable. Jaclyn helped my dad choose a policy that is best for him and that he can afford! Thank you Jaclyn!"
We responded:
"Thank you for the 5-star review, Haylee! Here on State Farm Agent Nick Smith’s Team, we are proud to serve our community and appreciate your recognition. "
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Casey Sherrell

June 17, 2026

5  out of  5
rating by Casey Sherrell
"Ensley is very helpful and knowledgeable. Thank you to Ensley and Nick!"
We responded:
"Thank you so much for the 5-stars, Casey! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Steve Bender

June 16, 2026

5  out of  5
rating by Steve Bender
"I had the MOST pleasant interaction with the State farm associates that were amazingly helpful!!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Nikki LaShomb

June 8, 2026

5  out of  5
rating by Nikki LaShomb
"jaclyn helped me save 300$ a month on my car insurance she was very friendly and great to deal with i definitely recommend jaclyn. at state farm for your insurance needs"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Nick Smith’s Team! We deeply appreciate your kind words here in Pikeville . "
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chris robison

June 5, 2026

5  out of  5
rating by chris robison
"It was great working with State farm insurance they were fun to talk to and knew their information clearly and explain it to us and that's why we signed with them."
We responded:
"Thank you so much for the 5-stars, chris! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Odhinn Steve

May 29, 2026

5  out of  5
rating by Odhinn Steve
"Many thanks to the whole crew out of Nick Smiths office. Of special note is the agent I personally dealt with, Ms. Jaclyn Saunders. She made what is normally a thorny process, smooth as silk! Had what I needed in short order at a good price. We all hate complications and this transaction yielded none! Lots to be said for that! Once again, my sincerest thanks to the Nick Smith State Farm crew and especially Ms. Jaclyn Saunders."
We responded:
"Thank you for the amazing review, Odhinn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Samantha Riggs

May 28, 2026

5  out of  5
rating by Samantha Riggs
"Jaclyn was so helpful and very sweet! She got me a great quote for our vehicles!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Nick Smith’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Pikeville ."
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Chris Mercer

May 28, 2026

5  out of  5
rating by Chris Mercer
"Ensley was so awesome to work with. With her advice and help, she helped save us money on our vehicle insurance. Will be adding home insurance soon!"
We responded:
"Thanks so much for the amazing review, Chris! We really appreciate your support here in Pikeville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Mary Lockhart

May 18, 2026

5  out of  5
rating by Mary Lockhart
"We have saved almost $300 a year by changing to State Farm, thank you so much!"
We responded:
"Mary, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Nick Smith’s Team—we are always here to help!"
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Glenn Peters

May 15, 2026

5  out of  5
rating by Glenn Peters
"Jaclyn was so great and helped with all my auto and home. Saved me $$ too"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Nick Smith’s Team. "
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Ginger Cagle

April 17, 2026

5  out of  5
rating by Ginger Cagle
"Very helpful saved me about $25/ month for Better coverage"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Tristian Argo

March 28, 2026

5  out of  5
rating by Tristian Argo
"The young lady at the front desk name was Ensly at the Pikeville Tn office that I talked to and explained how my other insurance company was doing me and my wife over a water heater. She explained everything professionally and to where we could understand and answered every question. The service was top notch and I would refer anyone to talk with her. I got better rates on out car, motorcycle, and also switched my homeowners. Thank you Ensly for the professionalism and thank everyone in your office for everything yall done."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Nick Smith’s Team. "
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Dorin Bucata

March 26, 2026

5  out of  5
rating by Dorin Bucata
"Ensley was informed, fast, splendid customer service. Prices for auto insurance are great. Overall, great experience."
We responded:
"Dorin, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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ana-maria bucata

March 25, 2026

5  out of  5
rating by ana-maria bucata
"Nick was really helpful, professional and a very pleasant person. I’m glad I chose State Farm."
We responded:
"ana-maria, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Nick Smith’s Team!"
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Nate

March 24, 2026

5  out of  5
rating by Nate
"Jaclyn helped me with my questions and concerns. She was wonderful!"
We responded:
"Nate, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Nick Smith’s Team—we are always here to help!"
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Daniel Miller

March 3, 2026

5  out of  5
rating by Daniel Miller
"The woman I spoke with Jacklyn I believe her name was. She was amazing and super helpful. Working with the individuals at this place is smooth and easy. I can’t say enough good things and I’d highly recommend."
We responded:
"Daniel, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Nick Smith’s Team is just a call or email away!"
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Edwin Fulcomer Standiford IV

February 9, 2026

5  out of  5
rating by Edwin Fulcomer Standiford IV
"I can never remember who the young lady at the front desk is and what her name is but she is super friendly and kind and understands that i have a mental illness and just seems to be overall helpful.. shes sweet and the rates they give me are fair! 👍"
We responded:
"We appreciate your review, Edwin. We are so happy that you had such a wonderful experience with State Farm Agent Nick Smith’s Team here in Pikeville ! "
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Jennifer Walker

November 21, 2025

5  out of  5
rating by Jennifer Walker
"I love this location and Nick and associates!! They are the sweetest people and will work with you no matter your circumstance. They will do their very best to assist you even when it looks grim. They are very mannered and talk to you with the utmost respect. I honestly couldn't ask for a better insurance agent and location!! You guys are thr best and thank you for all you've done in my own personal life.Ensley is my girl I recommend her any and every time."
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Karen McGarry

November 13, 2025

5  out of  5
rating by Karen McGarry
"Jaclyn is a very good agent. Will use her all the time."
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Cheryl Lewis

November 10, 2025

5  out of  5
rating by Cheryl Lewis
"Thank you Jaclyn for one of the best customer service experiences, very friendly, knowledgeable and patient with all our questions even postponed her lunch to finish everything. One the only times I felt better after talking to a customer representative, Thank you!"
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Thomas Watson

October 27, 2025

5  out of  5
rating by Thomas Watson
"Jaclyn was a big help on helping me get my farm equipment insured today. Fast, simple, affordable, and easy."